PENGARUH INTELLECTUAL CAPITAL DAN ENTERPRISE RISK MANAGEMENT TERHADAP KINERJA OPERASIONAL PAM TIRTA KARAJAE KOTA PAREPARE

Abstract

This study aims to analyze the influence of Intellectual Capital (IC) and Enterprise Risk Management (ERM) on the operational performance of PAM Tirta Karajae, Parepare City. Intellectual Capital, as an intangible asset, plays an important role in creating added value through human, structural, and relational capital, while ERM is an integrated framework for identifying and managing risks to achieve the company’s strategic objectives. This study employed a quantitative approach using a census of the employees of PAM Tirta Karajae; of the 50 targeted employees, 43 questionnaires were completed and eligible for analysis. Data were collected through Likert-scale (1–5) questionnaires and analyzed using multiple linear regression with SPSS to measure the partial and simultaneous effects of IC and ERM on operational performance. The results show that IC (β = 0.421; sig. 0.004) and ERM (β = 0.462; sig. 0.002) partially have a positive and significant effect on operational performance. Simultaneously, both variables also have a positive and significant effect (F = 43.385; sig. 0.000), with a coefficient of determination (R²) of 0.684 or 68.4%, meaning that 68.4% of the variation in operational performance can be explained by IC and ERM, while the remainder is explained by other factors outside the model. These findings underscore that effective knowledge management, continuous human resource development, and an integrated risk management system positively affect operational efficiency and effectiveness. Therefore, PAM Tirta Karajae is recommended to strengthen its investment in intellectual resources and risk management systems to achieve sustainable operational performance.